Shipping & Payment

Shop name: Orthoservice Baltic
Shop address: Gunāra Astras iela 1C, Rīga, Latvija
Phone number: +371 29 880 352
Websites:

• Latvia – orthoservice.lv

• Lithuania – orthoservice.lt

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Payment

We offer secure payment methods for your convenience:

• Bank cards (Visa, Mastercard, Maestro)

• Internet banking options

• Invoice payments for registered companies

• Shop Pay, Apple Pay, and Google Pay (where available)

All transactions are encrypted and secure.

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Shipping

1. Pick-up in store (free service)

You can collect your order free of charge at our Rīga office:

Orthoservice Baltic
Gunāra Astras iela 1C, Rīga
Opening hours: Mon–Fri, 10:00–12.30, 15:00-17.30

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2. Delivery in Latvia, Lithuania, and Estonia

• Free delivery for orders over .

• Courier delivery within 2–3 working days after order confirmation.

• Items over 30 kg are delivered only to the front door.

Delivery prices:

Important: Please check the package condition before signing the courier’s delivery note. If the package is damaged, request a damage report or refuse the shipment.

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Returns – Right of Withdrawal

You can return your purchase within 14 days of receipt without giving a reason.

To return goods:

1. Send a written request to Orthoservice Baltic by email: info@orthoservice.lv.

2. Return the item to our office at Gunāra Astras iela 1C, Rīga.

Conditions:

• Goods must be unused, with original packaging.

• Hygiene products (opened packaging) and perishable items cannot be returned.

• Refunds are made within 14 days using the same payment method.

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Warranty

All Orthoservice products come with a manufacturer’s warranty, valid for up to 2 years (depending on the product).

Warranty does not apply if:

• The product has mechanical damage caused by improper use.

• Installation, storage, or use instructions were not followed.

• Non-standard parts or accessories were used.

• Regular maintenance (if required) was not performed.

Legal entities may have different warranty terms depending on manufacturer policies.

For warranty questions, contact:
📞 +371 29 880 352
✉️ info@orthoservice.lv

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