Terms & Conditions

Legal name: Belameks SIA
Juridical address: Indrānu iela 14-1, Riga, LV-1012, Latvia
Reg. No.: LV40003463961
Contact: info@orthoservice.lv

1. General Terms

These Terms & Conditions (hereinafter “Terms”) govern the use of the Orthoservice Baltic online store (hereinafter “Store”) and purchases made through it. By using our Store and placing an order, you agree to these Terms.

Belameks SIA undertakes to ensure the security of your personal information and the protection of your consumer rights in accordance with Latvian and EU legislation.

2. Cookies & Privacy

Our Store uses cookies to provide a better browsing experience, analyze website traffic, and personalize offers.

Necessary cookies – Required for the website to function (e.g., login, cart, checkout).
Statistical cookies – Help us understand visitor behavior and improve our Store.
Marketing cookies – Provide relevant product offers and promotions.

You can manage cookie preferences in your browser at any time. For details, please see our [Privacy Policy].

3. Delivery & Shipping

Delivery Methods:

Pickup in Riga (Orthoservice Baltic office) – Free.
Courier delivery in Latvia & Lithuania – €5.00.
Free delivery on orders over €150.

Delivery Terms:

Standard delivery time: 2–3 business days after order confirmation.
Goods over 30kg are delivered to the building entrance only. Bringing goods inside is the customer’s responsibility.
Please check the packaging upon delivery. If damaged, note this in the courier’s delivery document.

4. Payments

We accept the following payment methods:

Bank transfer (invoice)
Visa / Mastercard

All payments are processed securely.

5. Right of Withdrawal (Returns)

You have the right to withdraw from your purchase within 14 days without giving any reason.

Conditions:

Product must be unused and in original packaging.
Product may be inspected only as it would be in a physical store.
You are responsible for the return shipping costs.

Exceptions:

Opened hygiene or medical products.
Perishable goods or goods with an expired shelf life.

Refunds:

Full refund (including standard delivery cost) will be issued within 14 days after we receive the returned goods.
Refund will be made using the same payment method as the original purchase, unless agreed otherwise.

6. Warranty

All products are covered by the warranty provided by Belameks SIA or the manufacturer.

Warranty terms are specified in the warranty card or sales document.
If the product does not match advertised characteristics, Belameks SIA will repair, replace, or refund in accordance with the Latvian Consumer Rights Protection Law.

Warranty does not apply if:

The product was misused, damaged, or not maintained as instructed.
Unauthorized repairs or alterations were made.

7. Politically Exposed Persons

In compliance with Latvian law on Anti-Money Laundering and Counter-Terrorism Financing, customers may be required to confirm whether they are a Politically Exposed Person (PEP) or related to one.

8. Final Provisions

Belameks SIA reserves the right to update these Terms at any time. Changes take effect once published on our Store.

For questions, please contact us at: info@orthoservic.lv